A lifetime of care for the pieces you love.
Jewellery Care,
Repairs & Protection
Description: Keep your jewellery as beautiful as the day you received it — with professional care and repair support, powered by Mulberry.
Powered by Mulberry
Specialist product protection and repair support
Expert Care, Backed by Specialist Support
We've partnered with Mulberry to provide trusted, professional aftercare for your jewellery.
From everyday wear to unexpected damage, their specialist team offers expert repair and care services
to help keep your piece looking its best for years to come.
Stone & Setting
Inspection, tightening and stone replacement support.
Chains & Clasps
Repairs and replacement for broken or worn chains and clasps.
Polishing & Refinishing
Professional cleaning, polishing and restoration to bring back its original shine.
Resetting & Repairs
Re-tipping, re-setting and structural repairs to restore your jewellery.
Available services and eligibility depend on your protection plan and its terms.
How the Repair Process Works
Request support
Let us know what your jewellery needs, and our team will guide you on the next steps.
Assessment
Your piece is reviewed by Mulberry’s specialists to confirm the required care or repair.
Coverage & quote
You’ll receive details on the recommended service and any applicable cost, based on your protection plan.
Repair & return
Your jewellery is carefully repaired and returned to you, ready to be worn and loved again.
Care For Your Jewellery Every Day
A little care goes a long way in keeping your piece beautiful.
Keep it clean
Gently clean with a soft, lint-free cloth to maintain its shine.
Store it safely
Keep it in a jewellery box or soft pouch, away from other pieces.
Avoid harsh chemicals
Keep it away from perfumes, lotions, cleaning products and chlorine (e.g., swimming pools).
MULBERRY FAQS
Frequently Asked Questions
Find answers to common questions about jewellery care, repairs and protection.
Mulberry is a specialist product protection and repair service provider. Through our partnership, customers can access additional jewellery care and repair support, subject to the applicable protection plan and its terms.
Depending on the jewellery piece and applicable plan, services may include stone and setting inspection, tightening, chain and clasp repairs, polishing, refinishing, resetting and other eligible repairs.
Eligibility depends on the protection plan associated with your purchase. Please review your plan documents and terms to understand which services are included.
Contact the Jewels Atelier customer support team with your order details, a description of the issue and clear photos if available. Our team will guide you through the next steps.
Gently wipe your jewellery with a soft, lint-free cloth after wearing it. Store each piece separately in a jewellery box or soft pouch, and avoid contact with perfumes, lotions, harsh cleaners and chlorine.
Not every repair or type of damage is necessarily covered. Coverage, exclusions, service limits and any applicable fees depend on the specific protection plan and its terms.
Repair needs are assessed before the work is confirmed. The required service, available options, coverage and any applicable costs will be explained according to your plan.
Keep your order confirmation and protection plan details handy, then contact Jewels Atelier support. We can help you check the applicable terms and explain how to proceed.
